Support questions for those in the circle

  • How can I cancel my membership?

    You can cancel your subscription to the Medicine Circle any time by going to "My Account" on the side menu, click on "Billing", and under "Subscriptions" you can click cancel. Once you cancel your subscription, you will retain access to the Medicine Circle until your current subscription period ends. You are welcome to rejoin at a later date. Please cancel before your next payment is due and aim for 24 hours in advance due to different time zones. You do retain access to the Medicine Circle until your next payment is due, so you can cancel as far in advance as you would like.

  • I would like to cancel within the 14 day money back guarantee period.

    Please email me so I can issue a refund. You don’t need to give me a reason, simply ask for a refund.

  • How long do I have access to Medicine Circle lessons?

    You have access for as long as you hold a membership.

  • What if I have a failed payment?

    The system will automatically retry the payment 4 times over a period of 3 weeks and then it suspends access to the Medicine Circle lessons. You can renew your subscriptions yourself from their billing page after a payment fails by clicking the Renew button. If you have any challenges, please contact me.